an image

1. Live Support

To GET HELP FAST, start a chat from the "Live Support" widget at the bottom of this page.

Live Help is available Mon - Fri, 9am to 5pm, EST

Click Here to create a new Support Ticket.
Requests for support will be handled in the order in which they are received, while also considering the severity of the problem. General inquiries or common problems are normally attended to within a period of one (1) business day. Problems that are deep-rooted and require a developer's attention normally take longer, as we must confirm, diagnose and resolve the problem through debugging.

Try searching our knowledgebase for a resolution. The knowledgebase is a categorized collection of articles on several topics that are frequently problematic. There is a very good chance that there is a knowledgebase article containing the solution to the problem you are having.

View or download our Help manuals. The manuals are the definitive source for detailed information about FastManager. 94.3% of our fielded support calls are non-emergency related and are covered in our help manuals. You can also download these manuals in PDF format.

View our comprehensive online manual. This manual is updated on a regular basis. You can search specific topics or simply read it from top to bottom. This is an online version of our manual.

It's like having a support technician on site. We take control of your mouse and keyboard and show you how it is done. You are completely safe and can kick us out at any time.
We make use of an Open Source 3rd party web based service called ScreenConnect.

Try searching our knowledgebase The knowledge base is a categorized collection of articles on several topics that are frequently problematic.

This would be your best option for support. Even though our policy says that all E-Mails are answered within 48 hours, at this point we boast and average response time of 3.5 hours.

If you want to be up and running very shortly, you can purchase our remote support and setup program. You get 2 hours of setup time and training. Click here to download our PDF white paper and see what you can expect.

Do you have the latest update installed ? Click here for more information on updates.

© Copyright 2008 - 2020. JCW Software LLC. All rights reserved.