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1. Live Support

To GET HELP FAST, start a chat from the "Live Support" widget at the bottom right of this page.

Live Help is available Mon - Fri, 9am to 5pm, EST

Submit and view your tickets in the Support Portal

Requests for support will be handled in the order in which they are received, while also considering the severity of the problem. General inquiries or common problems are normally attended to within a period of one (1) business day. Problems that are deep-rooted and require a developer's attention normally take longer, as we must confirm, diagnose and resolve the problem through debugging.

Try searching our knowledgebase for a resolution. The knowledgebase is a categorized collection of articles on several topics that are frequently problematic. There is a very good chance that there is a knowledgebase article containing the solution to the problem you are having.

View or download our Help manuals. The manuals are the definitive source for detailed information about FastManager. 94.3% of our fielded support calls are non-emergency related and are covered in our help manuals. You can also download these manuals in PDF format.

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